What is ISO 20000-1?

ISO 20000-1 is the worldwide standard which aims at IT Service Management. It specifies the requirements related to IT Service Management processes. The ISO 20000-1 Certification standard helps organizations to promote and encourage their assurance in the quality based services.

What ISO 20000-1 Can Do For You?

Implementing an ISO 20000-1 system will ensure you to operate more effectively, enforce compliance, improve continuously and build on employee satisfaction. Certification also brings consistency to your business that results in a competitive advantage, improved reputation in the industry and the inherent efficiencies of a process-based business.

ISO 20000-1 addresses key issues like:

• Managing constant business and IT change
• Integrating and aligning IT and goals of business
• Appropriate IT governance is demonstrated.
• Project delivery success is improved.
• Out sourcing, in sourcing and smart sourcing.
• Right resources and skills are acquired and retained.

What ISO 20000-1 Can Do For You?

Implementing an ISO 20000-1 system will ensure you to operate more effectively, enforce compliance, improve continuously and build on employee satisfaction. Certification also brings consistency to your business that results in a competitive advantage, improved reputation in the industry and the inherent efficiencies of a process-based business.

ISO 20000-1 addresses key issues like:

• Managing constant business and IT change
• Integrating and aligning IT and goals of business
• Appropriate IT governance is demonstrated.
• Project delivery success is improved.
• Out sourcing, in sourcing and smart sourcing.
• Right resources and skills are acquired and retained.

What are the benefits of ISO 20000-1?

• A continuous improvement in the quality of IT services.
• It creates competitive advantage via the promotion of consistent and cost-effective services.
• It helps in aligning information technology services and business strategy.
• Higher customer satisfaction and improved reputation.
• It helps in creating improved relationship between different departments via better definition and more clarity in terms of responsibility and goals.
• It helps in Creation of a formal framework for current service improvement projects.
• Through the creation of a consistent approach it aids major organizational changes

Which company requires implementation of ISO 20000-1 Certification?

Like ISO 27001:2013, the ISO 20000-1:2018 Can be implemented and Certified all IT Services organizations regardless of their size and type. This standard is especially suitable for organizations of software development. IT department of banks, public sector units, telecom industry, manufacturing and service industry, government organization.

The information technology management standard lasts for three years and is subject to mandatory audits to ensure that you are compliant. At the end of the three years, you will be required to complete a reassessment audit in order to receive the standard for an additional three years.

ISO 20000-1 Accreditation

QACS is an accredited certification body which provides International Organization for Standardization (ISO) management system certification and inspection services to organizations globally.

QACS is accredited by IAS (International Accreditation Service) USA to audit and certify organizations to ISO 20000-1.

QACS is also accredited by QASL Independent accreditation to audit and certify organizations to ISO 20000-1.

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